Website Maintenance Policy

This Website Maintenance Policy outlines the terms and conditions under which Web It Square provides website maintenance services to clients.

By purchasing or subscribing to our maintenance services, you agree to the terms mentioned below.

1. Scope of Maintenance Services

Website maintenance services may include:

WordPress core updates
Theme updates
Plugin updates
Website security monitoring
Basic bug fixes
Performance optimization
Website backups
Minor content updates (as per plan)

The exact scope of services will depend on the selected maintenance package.

2. What Is Not Included

Unless specifically agreed in writing, maintenance services do NOT include:

Major website redesign
New feature development
Custom functionality creation
Third-party software licensing fees
Hosting or domain renewal charges
Recovery from hacking caused by client negligence

Such services may require additional charges.

3. Maintenance Plans & Billing

Maintenance services may be offered on a monthly, quarterly, or annual basis.
Payment must be made in advance for each billing cycle.
Failure to renew on time may result in service suspension.

4. Backup Policy

If included in the selected plan:

Regular website backups will be performed.
Backups are stored for a limited duration.

Clients are encouraged to maintain their own backup copies as an additional precaution.

5. Security Responsibility

While we take reasonable steps to enhance website security:

No website can be guaranteed 100% secure.
Web It Square is not liable for damages caused by third-party hacking, malware attacks, or hosting server vulnerabilities.

Security effectiveness depends on hosting environment and client cooperation.

6. Client Responsibilities

The client agrees to:

Provide secure login credentials
Avoid installing unauthorized plugins or themes
Inform us before making significant changes
Keep hosting and domain active

Unauthorized changes may void maintenance support.

7. Response Time

Support requests will be addressed within a reasonable timeframe, typically:

24–72 business hours depending on the issue severity.

Emergency fixes may be prioritized.

8. Termination of Maintenance Services

Clients may cancel maintenance services by providing written notice before the next billing cycle.

No refunds will be provided once a billing cycle has started.

Web It Square reserves the right to terminate services in case of policy violations or non-payment.

9. Limitation of Liability

Web It Square shall not be liable for:

Loss of data
Business interruption
Hosting downtime
Plugin/theme incompatibility issues beyond our control

Our liability is limited to the amount paid for the current maintenance period.

10. Policy Updates

Web It Square reserves the right to update this Website Maintenance Policy at any time.

Changes will be posted on this page with the updated effective date.

11. Contact Information

For questions regarding website maintenance services, please contact:

Deepak Ranim
Web It Square
Website: www.webitsquare.com
Email: help@webitsquare.com

Working Hours